What this website is it?
A: This is Rappelzrupee, which is one of the biggest online game store for city of heroes games nowadays, you can buy the top quality Rappelz Rupees at here with lowest price.
Q: How do I know your reputation?
A: Besides the cheapest price and the fastest delivery, we offer 24/7 customer online service, if you have any problem, just feels free to contact us. Our customer support will solve your problem as soon as possible.
Q: How is delivery accomplished?
A: Your order will appear in our delivery queue the moment the process for the order and payment sent are completed. Our people will log in the certain game and contact the character specified on the order form. Some games' currency can be mailed in the game, and if your information is verified, we will send you your currency through game mail system when you are offline, but if not, we will also mail you asking for validation. For those games only face-to-face trading in game accepted, contact our 24/7 online support when you are online, then our team will log in the game and trade with you face to face.
Q: How long does delivery take?
A: We can usually deliver your gold in 12—24 hours on condition that all your information is correct and your paypal is valid. For something unexpected happen, the time maybe gets longer. If you haven't received your goods after your scheduled time since you made the order, we will refund you your full money.
Q:Is this game account safe and legal?
A: Rappelzrupee has conducted business for over 2 years, and served tens of thousands of customers. We are adding new games nearly every month. The stock available has been purchased legitimately from game players the world over who choose to sell their excess.
Q:Live Help is not responding. What's wrong?
A:The speed of the live chat connection also depends on the type of Internet connection used, the Internet Service Provider (ISP), and the time when you are accessing the website. If you are using a 56K modem dial-up, you tend to experience slower speed. Some ISPs also tend to be slower during peak period when the Internet traffic is congested. Please kindly try again or email us if you are having difficulties in messaging us.
Q:Why does the price of currency change all the time?
A:Our prices are adjusted according to available stock and to remain competitive in the marketplace. Additionally, our prices rise and fall to match the supply and demand of each game and server.
Q:Do you have a price protection policy of any kind?
A:Yes. Rappelzrupee does support a 24-hour price protection policy. Due to the volatile nature of online currency prices, Rappelzrupee offers compensation within 24 hours any difference in price fluctuations that result from a purchase. To capitalize on this feature, simply log onto the live chat window and explain the issue to one of our live customer service representatives.
Q:Why does my shopping cart remain empty even after I have tried to add something?
A:We use 'cookies' to link your payment with the details of the purchase, and if there is something preventing the cookies from adhering properly the shopping cart can appear empty. If you are placing the order behind a firewall or from work or have special software installed to block cookies, you may experience this problem. If you are having this problem, our live chat representatives are standing by to assist you through the order process or email to us.
Q:How can I login my account to play a while during your leveling?
A:If you would like to arrange a later processing of your order and login by yourself, please contact our live chat representatives or message to us including your order number, we will arrange for you within 5 minutes. Also please kindly inform us when you are finish and your new password by live chat or email, so we can process your order soon.